Gaming machine audit program
The gaming machine audit assesses the gambling harm minimisation practices in place at your venue.
The audit aims to:
- check your compliance with existing legislative requirements and the Queensland responsible gambling code of practice
- better understand how strong the gambling harm minimisation culture is at your venue and the measures you have in place to provide your patrons with a safer gambling environment.
What the audit covers
The audit examines the following areas, including through conversations with venue leaders and staff.
Patron observations and management
- How you detect signs of gambling harm, including through use of technology
- Processes you use when you see signs of gambling harm
- Strategies to build rapport with customers
- Patron support
Harm minimisation resources
- Customer Liaison Officer (CLO) availability
- Processes for CLO and other staff to report concerns about gambling behaviours
- Availability of harm minimisation materials for your patrons, including for patrons whose primary language is not English
Gambling Help Service (GHS)
- How and when the GHS provider is engaged in supporting your harm minimisation program
Safer gambling controls
- Safer gambling policy
- Staff training—both accredited responsible service of gambling and periodic refresher training
- Controls to prohibit extending credit to patrons (ATM, EFTPOS)
Corporate governance
- Documented evidence of committee/board focus on safer gambling and relevant matters (e.g. through committee/board and senior management meeting minutes and reports)
- Senior leadership or management's demonstration and promotion of a positive gambling harm minimisation culture