Managing gambling exclusions checklist

This checklist is relevant to all gaming machine, wagering and Keno providers (but not casinos).

The checklist is a guide only and doesn't include everything you need to know or do about gambling exclusions. It's based on the reasonable steps (including the 'foundation' and 'additional' measures) in Gaming guideline G16—Preventing excluded persons entering or remaining on licensed premises.

When to complete the checklist

Completing and submitting the checklist is voluntary, unless you're notifying us of a breach.

Checking your processes meet best practice (voluntary)

We encourage all gambling providers to complete it to:

• assess whether you and your staff are taking reasonable steps to identify and prevent excluded patrons from entering, or remaining in, your venue or gambling areas
• ensure you're following best practice in managing gambling exclusions.

You can also submit it to the Office of Liquor and Gaming (OLGR) to keep on file.

When you've identified a breach (mandatory)

If you identify a breach of a gambling exclusion you must report it to OLGR using the Notice of contravention of self-exclusion order or exclusion direction form (form 3H).

If you identified the excluded patron 30 minutes or more after entering the exclusion area, you must also complete the checklist.

The checklist is included on this page and attached to form 3H—you can use either this online version or the version attached to the form.

How often the checklist should be completed

The checklist only needs to be completed once in any 12-month period. This means, if you voluntarily complete it now, you won’t need to complete it again (within a 12-month period), including when you identify a breach.

How to submit it to OLGR

Submit your completed checklist by:

• emailing it to gamingcompliance@justice.qld.gov.au
• posting it to
  • Gaming Compliance
    Office of Liquor and Gaming Regulation
    Locked Bag 180
    CITY EAST  QLD  4002
• delivering it to an OLGR contact centre.

You can print a completed checklist after you've filled it out or, if you want to fill it out by hand, print it now before you start. You can also use this function to save the completed checklist as a PDF file to attach to an email.