Guide for new liquor licensees - video transcript
Watch the guide for new liquor licensees video to find out how the online guide can help you and your staff avoid common mistakes, meet your obligations and comply with your licence conditions.
[opening scene]
Music playing
Title on screen: Guide for new liquor licensees.
[Video]
Zooms out on blurred image of a bar.
Cuts to a head-and-shoulders shot of a man standing in front of a blue screen, looking straight into the camera. He's dressed in a white business shirt.
[Speaker 1—Rob Lovrincevic, Office of Liquor and Gaming Regulation]
Congratulations on receiving your new liquor licence.
Being a new licensee can be an exciting, yet sometimes overwhelming, experience. There's a lot to learn when you first start out and there are a number of rules and regulations you need to follow.
[Video]
Cuts to a bar tender working in a bar and then back to Rob.
[Rob]
We sometimes find new licensees not meeting their obligations or not complying with their licence conditions. This can often be put down to a general lack of awareness.
But if you don't follow the rules, there can be serious consequences for you, your staff and your patrons.
That's why we've created the guide for new liquor licensees.
[Video]
Shows the guide for new liquor licensees web page with a cursor scrolling through the guide.
[Rob]
This online guide brings together all the important information you and your staff need to know to avoid common mistakes made by those new to the industry.
[Video]
Cuts back to Rob.
[Rob]
But why take it from me? Let's hear from a licensee who has gone through all these challenges before.
[Video]
Cuts to a man sitting in a bar, talking to someone off camera. He's wearing a white business shirt and a casual tan jacket.
[Speaker 2—Jason Hirt, Licensee]
Being in the industry for 23 years, you know, we didn't have computers so much back then, so finding the information was very difficult.
[Video]
Cuts to Jason walking from the street into the hotel. Then it cuts back to him seated in the bar, talking to someone off camera.
[Jason]
You could sit down to do courses, but it wasn't there at your fingertips. Now, having everything at your fingertips just makes it incredibly easy, and easy to pass information through to your team—managers, supervisors and staff—what those current laws are and what they need to abide by.
[Video]
Cuts to Jason walking up to the bar and chatting with the bartender. Then it cuts back to him seated in the bar.
Next, it shows some compliance posters displayed on the wall of the bar, and then cuts to the bartender making a cocktail.
[Jason]
The key is understanding your licensing laws. You know, understanding what's on your liquor licence to start off with and then going through what those other boundaries are. Your compliance guidelines, understanding those. Understanding what you can and can't do.
[Video]
Cuts back to the guide for new liquor licensees web page and then back to Jason seated.
Next, it shows Jason's image in a mirror.
Then, he's speaking with a staff member in the bar area.
[Jason]
The checklists that are on those websites are incredibly helpful as well. And they give you a good grounding to understand where you are at and a chance for your team to practice.
[Video]
Cuts to the bartender pouring drinks.
[Jason]
Are you compliant? Do you have all your things checked off? Is everyone covered with their RSAs?
[Video]
Cuts to a silhouetted person walking past the bar.
[Jason]
They're the things I'd recommend—making sure that they're across those all the time.
[Video]
Cuts back to speaker 1, Rob, in front of the blue screen.
[Rob]
Thanks, Jason.
We hope the guide for new liquor licensees helps you and your staff meet your licence obligations.
If you have any questions about the guide or your licence obligations, simply reach out to us.
Congratulations once again and best wishes for your new endeavour.
[Video]
Ends on a black screen with Queensland Government logo in the centre.
Watch the guide for new liquor licensees video.