Just one more - video transcript
In this Behind the bar RSA interactive training video - Just one more, an unduly intoxicated patron is trying to get served more liquor.
[As the bartender walks through the back entrance of the venue, we see what he sees: he greets co-workers as he walks through the kitchen and puts down his bag. We see a compliance sign that reads: 'It is illegal for us to supply liquor to you if you are: unduly intoxicated, disorderly, under 18'. We enter the bar where customers are waiting to be served. Music plays and people are dancing and talking in the background. A few people are served drinks then our main character, a young female, approaches the bar.]
[Bartender]
Hey! Another drink?
[Patron]
(Slurring) Yeah, can I get a vodka...
[Bartender]
Lime and soda, I remember. Just gimme a second.
[The bartender pours her drink and places it on the bar. She fumbles, giggling, as she picks it up. Her eyes look a little glazed.]
[Patron]
Oops!
[Questions appear on the screen: Did you see the signs? What are your responsibilities? What could you have done differently? The video rewinds quickly back through the scene just played. We see the same patron, bumping people as she approaches the bar with her empty glass. She puts the glass on the bar.]
[Patron]
(To another patron) Oh, sorry.
[The word 'Observe' pops up on the screen.]
[Bartender's inner voice]
Yeah... it's busy but I'm sure I served her before. Wasn't she with her friends last time? Her coordination is a little off. I'm gunna have to have a bit of a conversation with her to see if there's any other signs of intoxication.
[The word 'Engage' pops up on the screen. The patron bumps into another person.]
[Bartender]
Oh! Is everything OK? Where have your friends gotten to?
[Patron]
(Slurring) Um... th... they're around somewhere.
[She waves her hand around, accidentally clouting another girl in the face.]
[Other patron]
Oh my god, she just hit me.
[The patron apologies then giggles.]
[Patron]
Umm, anyway, I'll be needing another one of those when you're ready, please.
[She pushes her glass forward, looking unsteady on her feet. The patron takes a selfie. The word 'Assess' and 'Have a plan' pop up on the screen.]
[Bartender's inner voice]
Yeah ... she's slurring a bit. She's definitely having trouble with her balance. I'm going to have to refuse her this drink and help to get her home safely.
[Bartender]
It looks like you're struggling a bit, I don't feel comfortable serving you another vodka.
[Patron]
What?
[Bartender]
How about just the soda, on the house?
[The bartender pushes a soda water across the bar. The patron looks surprised. The words 'Provide a solution' appear on the screen.]
[Bartender's inner voice]
She might give me excuses.
[Patron]
Why? I'm not even that drunk. And it's not for me... it's for a friend.
[Bartender]
Look, you're starting to show signs of intoxication. So for now it's just the water.
[The patron looks upset.]
[Bartender's inner voice]
She might try to flirt.
[The words 'Provide a solution' appear on the screen.]
[Patron]
Really? Uh,come on, one more drink isn't gunna hurt me and I promise not to tell...
[She flicks her hair and leans forward on the bar.]
[Bartender]
Look, it's not me, it's the law. And I'd hate for you to get in trouble later. Why don't you take the soda and I'll speak to security and they can help sort out a cab so you get home safe. How's that sound?
[The patron rolls her eyes.]
[Bartender's inner voice]
She might even try the sweet card.
[The words 'Provide a solution' appear on the screen.]
[Patron]
But you make the best vodka and sodas with lime that I've ever had! I've actually been telling my friends about it all night.
[Bartender]
Yeah thanks, but it's not worth me losing my job. Now I don't want your night to end early so take the soda and I'll get someone to help you find your friends OK?
[The bartender turns to the glassie at the sink.]
[Bartender]
Hey Hope, can you help us out here please? Thanks.
[Hope nods and walks around to the front on the bar as the patron collects her soda with a pout. The screen goes to black and the final message appears on the screen: Observe, engage, assess, have a plan, provide a solution. Think before you serve the drink.]
Watch the Behind the bar RSA interactive training video - Just one more.