Mystery shopper program: RSA practices

After a successful trial in 2014–15, the Office of Liquor and Gaming Regulation's (OLGR) mystery shopper program continued in 2016 and also forms part of our ongoing compliance program. Alcohol service tests using trained actors in RSA scenarios will continue in venues across South East Queensland and in some regional venues.

This guide outlines the goals and procedures of the mystery shopper program and the results. It also provides tips on how to use the results to improve RSA practices at your venue.