Disorderly conduct and the responsible service of alcohol

Already completed your responsible service of alcohol (RSA) training but need a quick refresher?

This guide allows you to check and consolidate your knowledge. It covers:

• how to detect a disorderly patron
• what to do with a disorderly patron
• the risks disorderly patrons pose to the safety of staff and other patrons
• the penalties for selling or supplying alcohol to a disorderly person.

Then you can take our quiz to see how much you've remembered!

Note: This guide is designed to help hospitality workers revise their knowledge about RSA. It does not replace RSA training or certification.