Queensland Welcomes You online training programs

The Queensland Welcomes You initiative offers both face-to-face workshops and online training programs tailored for each of Queensland's 13 unique tourism regions.

The programs are designed to help you enhance the guest experience and boost Queensland's visitor economy.

Workshops

Register to attend one of the 2-hour regional workshops being held across the state in February and March 2025.

Spaces are limited, so contact your regional tourism organisation to learn more.

Online training program

Eligibility

The online training is open to all businesses that play a role in welcoming and hosting guests in the below regions.

Program participants can include those working in:

• hotels
• venues
• transport
• tours
• events
• attractions
• retail
• restaurants
• cafes and bars.

Benefits of the training

The training will:

• increase your regional knowledge to create stories and unique experiences to share with guests
• provide you with recognition as a regional host and an important part of a broader Queensland network of welcoming hosts.

You'll also receive a certificate of completion to use in promoting your regional host status and part in the network of hosts Queensland-wide.

Program content

There are 5 modules in the online program and topics include:

• world-class hosting principles
• accessibility and inclusion
• storytelling
• regional-specific content on Aboriginal and Torres Strait Islander peoples culture and environmental sustainability
• local experiences and tourism products.

Training registration

Register to start the online training program with your region's regional tourism organisation:

• Brisbane region
• Bundaberg region
• Capricorn Coast region
• Fraser Coast
• Gladstone region
• Gold Coast
• Mackay Isaac region
• Outback Queensland
• Queensland Country
• Sunshine Coast
• Townsville North Queensland
• Tropical North Queensland
• The Whitsundays