Resources enquiries and complaints

Contact the Resources Engagement, Assessment and Compliance Hub (REACH) for enquiries or complaints about coal, mineral, gas, geothermal or fossicking activity in Queensland.

For quarrying enquiries, contact your Local Council.

For all other Queensland Government enquiries (e.g. safety, noise, odour, environment, surface water, water bores, land titles, vegetation management, etc.), call 13 QGOV (13 74 68).

REACH provide the following services:

  • manage enquiries and complaints from stakeholders (including landholders and industry) on land access for minerals and coal, gas and geothermal activity, small scale mining and fossicking in Queensland
  • audits and inspections relating to land access for resources activities
  • conferencing and informal dispute resolution during the negotiation of conduct and compensation agreements
  • targeted industry and community engagement, and educational presentations.

Learn more about our role as a regulator, including our approach to compliance.

You can also provide a compliment or make a complaint about the department.

Further assistance

There are several coexistence institutions who play a role in ensuring that resource activities, agricultural activities and other land uses can sustainably coexist.

Land Access Ombudsman

The Land Access Ombudsman is an independent, impartial body to help landholders and resource companies resolve disputes about alleged breaches of conduct and compensation agreements and make good agreements.

Visit the Land Access Ombudsman.

Coexistence Queensland

Coexistence Queensland is an independent statutory authority established to manage the co-existence of rural landholders, regional communities and the gas industry in Queensland.

The Commission provides information, engages with rural communities, and facilitates connections across the gas and agricultural sectors. It supports best-practice business-to-business relationships in the gas fields and provides the tools for informed decision making for all parties involved.

Visit Coexistence Queensland.

Office of Groundwater Impact Assessment

Office of Groundwater Impact Assessment is an independent office responsible for assessing and managing the impacts of groundwater extraction from resource operations (petroleum and gas, and mining) in cumulative management areas.

Learn more about the Office of Groundwater Impact Assessment.