Water service provider performance reporting

To support service providers in delivering safe and reliable services, the Department of Local Government, Water and Volunteers maintains a mandatory performance reporting framework which requires annual reporting on key performance indicators (KPIs).

The framework provides organisational openness and gives customers insights into service provider performance and challenges. Service providers will be able to monitor and compare their results with other providers, to help identify areas for improvement and budget priorities.

The purpose of performance reporting is to benchmark providers to encourage voluntary performance improvements and provide information to customers across Queensland to enable them to compare their provider performance to others around Queensland.

This performance data is publicly available to view, explore and compare using Queensland's Urban Water Explorer.

This guide explains water service provider reporting requirements and provides details of investigations.