Reading your water meter
You must read and submit your water meter reading to the Department of Regional Development, Manufacturing and Water.
If you received a meter read notice before 22 July 2024, you must comply with the requirements of that notice and submit your reading.
What's new?
From 22 July 2024 the department will not issue meter read notices.
The Water Regulation (Schedules 11 and 11 A) states when you must provide meter reads. The department will send you a meter reading reminder ahead of time.
The new Information Standard (PDF, 759KB) explains how to provide your meter read.
Check for faults
Make sure you regularly inspect your meter to ensure it isn't faulty.
You'll need to report any fault within 3 business days.
Submit your meter reading
You can submit your meter reading online.
Alternatively, you can print and complete a meter reading form (PDF, 1.6MB) and return it to the department.
How to read your meter
Guidance about how to take readings from specific types of water meters.
 | Davies Shepherd Provide the series of numbers on the dial of your meter including leading and trailing zeros. In this example, the reading would be 363173 |
| Elster R2000 Water Meter 80–125mm Provide the series of numbers on the dial of your meter including leading and trailing zeros. In this example, the reading would be 1395965 |
| Elster R2000 Water Meter 150–300mm Provide the series of numbers on the dial of your meter including leading and trailing zeros. In this example, the reading would be 0000028 |
| Elster R1000 Water Meter 50mm–125mm Provide the series of numbers on the dial of your meter including leading and trailing zeros. In this example, the reading would be 000002 |
| Elster R1000 Water Meter 150mm–300mm Provide the series of numbers on the dial of your meter including leading and trailing zeros. In this example, the reading would be 000001 |
| Siemens MAG 8000 Water Meter Provide the series of numbers on the dial of your meter including leading and trailing zeros. In this example, the reading would be 00075642. Under normal conditions the meter will display the total volume that has passed through the meter in megalitres. Pressing the key (black triangle in the yellow square) will cycle the display through the display screens:
After 10 minutes without pressing the key, the display will time-out and go back to the total volume display |
| Arad Multijet Water Meter Provide the series of numbers on the dial of your meter including leading and trailing zeros. For example, this reading would be 000004 |
| Arad IRT Water Meter 80mm–250mm Provide the series of numbers on the dial of your meter including leading and trailing zeros. For example, this reading would be 000004 |
| Arad Turbo WST Water Meter 50mm–200mm Provide the series of numbers on the dial of your meter including leading and trailing zeros. For example, this reading would be 000005 |
Also consider...
- For more information about reading meters, contact your local departmental office or email NRO.Water@rdmw.qld.gov.au.