Submit a water meter reading
Report your water use. Submit a meter reading online, via email or call us for assistance.
Before you submit
Reporting your water usage helps the government sustainably manage water resources in Queensland.
Here are some tips before submitting your meter reading:
- Check the due date for your meter reading.
- Record all digits displayed on the meter.
- For multiple meters, submit a separate reading per meter.
If you notice your meter is faulty, report it.
Failure to submit a meter reading by the due date is an offence under the Water Act 2000.
What you need
To successfully submit a meter reading, you need to have your:
- client reference number
- meter reference number.
We will send you a reminder letter with these details.
Need help? Get tips to read your water meter.
Submit a reading online
Submitting online will be temporarily unavailable from 2 December 2024.
The way you report water use is changing.
We will release more information as this is available.
Check back for updates or contact your local business centre for assistance.
Other ways to submit a reading
If you're unable to submit your meter reading online, you have the option to send us a hardcopy.
Email a copy
To do this:
- download and complete the meter reading form (PDF, 220KB)
- email your form to WaterHub@rdmw.qld.gov.au
Call for assistance
Alternatively, contact your local business centre.
Also consider…
- Get help to read your water meter.
- Report a faulty device.
- Learn about the certification process.