Submit a water meter reading

Report your non-urban water use. Submit a meter reading online, via email or call us for assistance.

Before you submit

Reporting your water usage helps the government sustainably manage water resources in Queensland.

Here are some tips before submitting your meter reading:

  • Check the due date for your meter reading.
  • Record all digits displayed on the meter.
  • For multiple meters, submit a separate reading per meter.

If you notice your meter is faulty, report it.

Failure to submit a meter reading by the due date is an offence under the Water Act 2000.

What you need

To successfully submit a meter reading, you need to have your:

  • client reference number
  • device reference number.

We will send you a reminder with these details. It is your responsibility to keep your contact details up to date.

Need help? Get tips to read your water meter.

Submit a reading online

The way you report water use online has changed.

You now use WaterIQ to submit your water meter readings online.

Find more information on how to register for WaterIQ.

Other ways to submit a reading

If you're unable to submit your water meter reading online, you have the option to send us a hardcopy.

Email a copy

To do this:

  1. download and complete the meter reading form (PDF, 162KB)
  2. email your form to WaterHub@rdmw.qld.gov.au

For assistance

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