Policies and guidelines for community housing providers

Program specifications

• Social housing program specifications (PDF, 1.4MB) (Effective from 1 July 2024)

Policies

• Social housing eligibility criteria (PDF, 127KB)
• Community housing tenancy management policy (PDF, 307KB)
• Allocations Policy for funded social housing providers (PDF, 275KB)
• Community housing rent policy 2024 (PDF, 163KB)
  Effective 20 August 2024, for new tenants and 1 November 2024, for existing community housing tenants. However, please check your community housing providers individual rent policy.
• Community housing rent policy guideline (PDF, 356KB)
  This guideline should be read with the Community housing rent policy 2024 and is effective 20 August 2024, for new tenants and 1 November 2024, for existing community housing tenants. However, please check your community housing providers individual rent setting policy.
• Community housing rent policy 2013 (PDF, 306KB) (RTF, 413KB)
  This is the pre-November 2024 policy, please check your community housing providers individual rent setting policy.
• Allowable expenditure policy (PDF, 306KB)

Procedures

• Data and reporting framework for funded housing and homelessness services (DOCX, 878KB)
  Guideline for providers to understand the reporting and data collection requirements for funded programs
• Community and Crisis accommodation reporting template (XLSX, 35KB)
  Template for recording reporting obligations for funded providers
• Housing Service Centre referral mailboxes (PDF, 70KB)
  Contact details to use during the referral and allocations processes
• Service provider procedures (SPPR01) (PDF, 89KB) (RTF, 543KB)
  Allocations procedures for affordable, long-term and transitional housing providers
• Service provider procedures (SPPR02) exits from transitional housing (PDF, 59KB)
  Procedures for transitional housing providers to manage tenants leaving transitional housing to move onto long-term social or private housing
• Service provider procedures: transfers (SPPR03) (PDF, 84KB) (RTF, 2.4MB)
  Procedures for managing the transfer of tenants
• Policy procedure transfer: common ground (PDF, 141KB) (RTF, 132KB)
  Procedures for managing the transfer of tenants from the Supportive Housing Program (Common Ground)