Registration of a retirement village

Under the Retirement Villages Act 1999, all retirement village operators must register their schemes.

Eligibility

You cannot operate a retirement village scheme in Queensland if you:

• are insolvent under administration
• have a conviction for fraud or dishonesty punishable by at least 3 months imprisonment, or for an offence of physical violence.

Application process

To register a retirement village scheme:

1. Complete a Retirement Villages – Application for registration as a retirement village scheme (Form 2) (PDF, 382KB)
2. Pay the registration fee of $2,620.16 (new scheme)
3. Complete your Retirement Villages – Village comparison document (VCD) (Form 3) (DOC, 116KB)
4. Apply for a criminal history check and submit a National Police Certificate for all individuals listed in the application form. Fees may apply.
5. Lodge the entire application (read the form for lodgement details).

Processing time

The chief executive must decide whether to register or refuse to register a retirement village scheme within 60 days of receipt of a complete application for registration.

If we ask you for further information, the 60 days starts from the day you provide the information.

After your application is processed

If your application is approved, your scheme's name and details are placed on a list that the public can search to confirm you are registered.

If your application is not approved, you will be notified in writing, including the reasons for the decision.

Appealing a decision

After receiving the notice that your application has been declined, you may apply under the Queensland Civil and Administrative Tribunal Act 2009 for a review of the decision by the Queensland Civil and Administrative Tribunal (QCAT).

Paying fees for operating a Retirement Village

You can pay for registration fees and criminal history checks using BPOINT or by cheque or money order.

The registration fee is $2,620.16 (new scheme) with no GST payable on fees.

BPOINT

BPOINT is a secure, real-time payment service provided by the Commonwealth Bank that allows you to pay online or by phone.

You can make a BPOINT payment using your credit card, debit card or Masterpass Digital Wallet. We accept Visa and Mastercard.

Have your details ready to make your payment.

Note: The minimum transaction amount accepted is $20 and the maximum is $100,000 on credit card accounts for BPOINT.

You can make a BPOINT payment:

• online
• phone 1300 276 468 (1300 BPOINT).
• other payment methods may be available upon request – email RegulatoryServices@chde.qld.gov.au for more information.

Also consider...

• Find out about the role of the Queensland Civil and Administrative Tribunal (QCAT).