About Online Services (Department of the Environment, Tourism, Science and Innovation)

Online Services is the online digital platform for managing services and transactions with the Department of the Environment, Tourism, Science and Innovation (DETSI).

We continue to process manual applications and lodgements, however we will no longer accept credit card payments over the phone or in person when Online Services is available.

Benefits of becoming an Online Services customer

Using Online Services is a fast and efficient way to manage your information and business obligations with us.

manage contact details and business and personal information online
submit applications and pay instantly
access your online lodgement, annual returns and waste transport certificates.

Your customer account gives you the flexibility to create multiple users or to allow an agent to act on your behalf, so you can give access to everyone who needs it.

Learn more about Online Services user account types.

Using Online Services

Environmental authorities

If you engage with DETSI in relation to an environmental authority (EA) you can:

submit standard applications for EAs, pay and receive your permit
submit new site specific and variation applications and pay for these using Online Services
submit amendment applications and pay for them using Online Services
receive your permit or amended permit by email once it has been approved
access your annual return and invoice, and pay your invoice using Online Services.

Parks and Forests

If you require a permission from Queensland Parks and Wildlife Service and Partnerships, you can now apply online for the following:

Apiary Permit for national and conservation parks
Commercial Activity Permit
Commercial Activity Permit (roving - island national parks in Great Barrier Reef)
Marine Park Permit (State only)
Occupation Permit
Organised Event Permit
permit to solicit information and donations
permit to use recreational craft
research.

If applicable, you can also undertake the following:

submit returns
lodge amendments, renewals and transfers
request an invoice or make any relevant payments
access any approved authority or returns.

Trackable waste

If you are involved in transporting of trackable waste you can:

submit waste transport certificates
submit and pay for bulk uploads of waste transportation movements.

Learn more about waste tracking in Online Services.

Wildlife and plants

If you are required to hold a wildlife or plant permit or licence you can:

apply for various wildlife or plant related permits or licences
complete and submit movement advices (if both customers have permits issued through Online Services)
lodge returns.

Technical support

Support is available Monday–Friday 8.30am–4.30pm (AEST) (except public holidays).