Customer service

Find templates, tips and advice to help you:

improve your customer service and build long-term relationships
manage complaints in a positive way
collect and store customer information.

Improving your customer service

The principles of good customer service, measuring your customer service and creating a customer-service program.

During and after-sales service

Tips, techniques and examples to help you build long-term customer relationships through great service during and after a sale.

Online communication and customer reviews

Learn about managing digital communications and reviews.

Managing customer complaints

Examples, advice and a template to help you handle customer complaints in a positive way.

Collecting and storing customer information

Collecting and storing customer information is essential to managing the sales and customer service aspects of your business. Find out how to do so legally.

Guarantees, warranties and refunds

Learn how your business can provide fair and legal guarantees, warranties and refunds to your customers.

The Competition and Consumer Act

Learn what the Competition and Consumer Act 2010 (replaces the Trade Practices Act 1974) means for businesses and consumers in Queensland.

Trading hours

Key information about business hours of operation in Queensland.