Legal obligations and consumer laws
Find out what legal requirements your business needs to meet when operating and dealing with customers.
Always seek professional advice for your specific business needs.
Legal obligations
Legal requirements for businesses
Find out about complying with your legal obligations as a business owner. Set up your business correctly, have the right licences and manage risk.
Protecting privacy and information in your business
Understand what your obligations are to protect privacy and personal information when your business collects details from customers.
Trading hours
Key information about business hours of operation in Queensland.
Business requirements under trade measurement laws
Read what laws you must comply with if you sell goods by measurement, or manufacture, pack, import or sell pre-packaged goods.
Codes of practice
Find the codes of practice that apply to your particular business.
Liquor and wine licensing
Find out about liquor and wine licensing in Queensland, including applications, fees and charges, community impact statements, and public objections.
Respectful and inclusive workplaces
Learn about building and maintaining a respectful, supportive and inclusive workplace so all employees can thrive.
Consumer laws
Legal and ethical selling
Advice and guidelines to help you meet your legal and ethical obligations when selling products or services.
The Competition and Consumer Act
Learn what the Competition and Consumer Act 2010 (replaces the Trade Practices Act 1974) means for businesses and consumers in Queensland.
Guarantees, warranties and refunds
Learn how your business can provide fair and legal guarantees, warranties and refunds to your customers.
Advertising regulations
Understand the laws and regulations associated with advertising your business.
Pricing laws and regulations
Find out how to comply with laws and regulations when setting prices for your products and services.
Managing customer complaints
Examples, advice and a template to help you handle customer complaints in a positive way.