Legal obligations and consumer laws

Find out what legal requirements your business needs to meet when operating and dealing with customers.

Always seek professional advice for your specific business needs.

Legal obligations

Legal requirements for businesses

Find out about complying with your legal obligations as a business owner. Set up your business correctly, have the right licences and manage risk.

Protecting privacy and information in your business

Understand what your obligations are to protect privacy and personal information when your business collects details from customers.

Trading hours

Key information about business hours of operation in Queensland.

Business requirements under trade measurement laws

Read what laws you must comply with if you sell goods by measurement, or manufacture, pack, import or sell pre-packaged goods.

Codes of practice

Find the codes of practice that apply to your particular business.

Liquor and wine licensing

Find out about liquor and wine licensing in Queensland, including applications, fees and charges, community impact statements, and public objections.

Respectful and inclusive workplaces

Learn about building and maintaining a respectful, supportive and inclusive workplace so all employees can thrive.

Consumer laws

Legal and ethical selling

Advice and guidelines to help you meet your legal and ethical obligations when selling products or services.

The Competition and Consumer Act

Learn what the Competition and Consumer Act 2010 (replaces the Trade Practices Act 1974) means for businesses and consumers in Queensland.

Guarantees, warranties and refunds

Learn how your business can provide fair and legal guarantees, warranties and refunds to your customers.

Advertising regulations

Understand the laws and regulations associated with advertising your business.

Pricing laws and regulations

Find out how to comply with laws and regulations when setting prices for your products and services.

Managing customer complaints

Examples, advice and a template to help you handle customer complaints in a positive way.